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We and the client agree that the terms
and conditions for the services provided by the ATI shall be
outlined by the following general booking conditions. The person who
books the tour on behalf of (an) other person(s) is fully responsible on
their behalf. A booking is definite when the ATI has received the
booking form.
The contract will consist of an agreed itinerary and/ or
services and your acknowledgement of acceptance of these booking
conditions. The contract between us becomes binding at the point at
which you issue instructions to us to go ahead with making reservations
for the agreed itinerary and/ or other services, and pay the deposit or
full amount according to the stated terms and conditions.
I. PRICES AND
VALIDITY
All prices quoted to the client are in US Dollars and
stated clearly their validity. However, all these quoted prices are
subject to change into line with market, tax, currency fluctuation with
or without prior notice.
The price is the total cost of the holiday including all
elements specified in the itinerary, unless stated otherwise. As our
holidays are individually designed, the price will vary according to
changes made in the vacation program. At the point at which you decide
to make full payment, all agreed changes to the price will be included
in the invoice that we send you.
II. PAYMENT
A> Applied for
Hotel Reservation only
All reservations are only guaranteed with a
NON–refundable 10% (ten percent) deposit of the booking cost (minimum
of USD100 per person). And the balance must be paid at least 4 weeks
(28 days) before your check- in date.
Full payment will be required at the time of booking if the
booking cost is less than USD200 or if your booking date with us
is less than 28days.
B> Applied for
Tour Reservation
Upon booking services with the ATI, a
NON–refundable 10% (ten percent) deposit of tour package cost with
the minimum of USD100 per person is required. Then a full payment of the
tour balance must be paid at least 6 weeks (42 days) before the
starting date of the tour.
In the event of the full payment not reaching our account
by the due date, we reserve the right to cancel all reservations and the
contract between us.
Please note that, for convenience, we price in United
States dollars. Where price equivalents in VND or any other currency are
given, they are for guidance only and must not be taken as firm prices.
Both deposit and final payment must be made in US dollars and if you
choose to pay in a currency other than US dollars, the price in the
invoice will be at the exchange rate prevailing on the day we issue it.
We provide you 3 ways to make the payment:
1. Cash Payment
The payment by Cash shall be allowed by our staff upon
confirmation. Normally, this method applied for customers who live in
Vietnam.
2. Credit Card
Payment
For payment made by credit card, a surcharge due to bank
fee will be applied to the total amount; currently 3% for Visa and
MasterCard, and 4% for American Express.
3. Bank transfer
Payment by bank transfer should be transmitted to our bank
account
Please note that the bank commission fee in Vietnam and the
international bank transmission charges are covered by the client.
Kindly provide us a copy of each transaction stating the
booking information, attention to our accounts receivable office via fax
at +84 4 3675 6818. The receipt of related bank transaction is subject to
the final confirmation from our bank.
III. CANCELLATION
The client can cancel their booking at all times but only
accepted by notification in writing. The date of cancellation will be
the date on which we receive your notification of your wish to do so.
Costs for cancellation are as followed:
A> Applied for
Hotel Reservation only
Alterations of booking in dates and number of rooms are
considered as cancellations.
Booking conditions and cancellation fees applied for GIT
bookings (from 5 rooms up) may vary from hotel to hotel. Once you have
selected your hotel you will be asked to view the specific terms and
conditions applying to your particular group booking.
With FIT bookings (below 5 rooms), cancellation &
cancellation fees are as followed:
1. Cancellation is made over 28 days prior to check –in
date; there will be no charge for cancellation except the forfeiture of
the deposit.
2. Cancellation is made from day 28 till 15 days prior to
check –in date; one night’s stay will be charged
3. Cancellation is made from day 14 till 8 days prior to
check –in date; 50% of total room nights reserved will be charged
4. Cancellation is made within 7 days prior to check –in
date or No -show; full-length stay will be charged
If cancellation is failed to make, full charge of your
booking is applied.
B> Applied for
Tour Reservation
1. Cancellation is made over 30 days before the departure
date; there will be no charge for cancellation except the forfeiture of
the deposit.
2. Cancellation from day 30 till 15 days before the
departure date of the booking; 40% of the total sum per person will be
charged.
3. Cancellation from day 14 till 7 days before the
departure date; 60% of the total amount per person will be charged.
4. Cancellation within 6 days before the departure date of
booking; the full amount will be charged.
If, rather than cancel, you wish to transfer your booking
to another person, we can arrange this subject to your instruction, and
the transferee providing his or her full details, confirmation of
acceptance of the terms of the contract, agreement to pay our costs
incurred in making the transfer and any outstanding balance of the total
price.
IV. LIABILITY
The ATI always undertakes everything within its power
to exceed the clients’ expectation in terms of quality and value. The
understanding is that the ATI acts as intermediary between the
client and airlines, hotels, transport operators, local tourist offices
providing services to the client. The ATI shall in no event be
liable to the client by reason of unsatisfactory services provided to
the client by third parties or by way of indemnity, for any loss,
injury, delay, quarantine, customs regulation, change in schedule or
other adverse events beyond the control of the ATI. The client
warrants that the ATI shall not be responsible or liable for
additional expenses and damages due to any delay, accidents, action of
god, unrest or political action.
The Company also reserves the right to require any
individual to withdraw from the tour if deemed his/her act of conduct is
detrimental to or incompatible with the interest, harmony & welfare of
other passengers and the tour as a whole. The company shall be under no
further liability thereafter to any such person. No tour leaders/guides
or other employees or agents of the Company or authorized to commit The
Company to any liability whatsoever and The Company will not be bound by
any statement or representation unless in writing and signed by a
management executive of The Company. The Company reserves the right to
take photographs & films for passenger while on tour with The Company to
be used for brochures advertising or publicity material without
obtaining any further consent from passenger.
We accept responsibility for carrying out the terms of the
contract and for the performance of our employees, sub-contractors and
suppliers. If we fail to comply with the terms of the contract, we will
compensate you for any loss that you incur. We will not be liable to pay
compensation if the failure to carry out the terms of the contract is
neither our fault nor that of our employees, sub-contractors or
suppliers because the failure is caused by:
A. Alterations by
us
Your booking will be accepted based on your understanding
that the tourism infrastructure in the Indochina countries is
substantially less than that in developed countries.
Sometimes, close to your time of departure, we receive
information about circumstances beyond our control affecting your
holiday: potential travel disruption, road works, major events,
predicted adverse weather conditions and so on. In such circumstances,
we will contact you and, if possible, suggest alternatives to solve any
problems that might arise.
All such alterations will be subject to your approval and
agreement. If you agree to such alterations, and they involve additional
cost, this must be borne by you.
If alterations become necessary during your holiday because
of the failure of a third party contracted by us to provide the required
services, and we are unable to provide an equivalent alternative, we
will compensate you for any losses incurred and seek redress from our
sub-contractor later. If we offer you a more expensive alternative, the
extra cost will be borne by us.
During your holiday, if alterations are necessary because
of circumstances beyond our control occurring at short notice, such as
unforeseen weather conditions, postponements, cancellations or
overbooking by national carriers, government action or mechanical
breakdowns.
In the case of an alteration beyond our control, we will do
our best to find satisfactory alternatives and minimize inconvenience,
but cannot be held liable for any losses incurred. If such alterations
involve additional cost, this must be borne by you.
B. Alterations by
you
Because we operate on a tailor-made basis, you can request
alterations to any aspect of your holiday without surcharges. We will
advise you of the cost or saving resulting from proposed alterations
and, if it is acceptable to you, incorporate it into the price.
If you ask for changes to be made after you have paid in
full, but before your date of departure, any increase in the price must
be settled by cash or credit card (Visa, MasterCard or American Express)
upon your arrival. If changes result in a reduction of the price, you
will be reimbursed upon arrival less any costs that we have reasonably
incurred.
If you ask for changes to be made during travel, we will
advise you of the extra cost and only proceed on your instruction. Any
extra costs that you have incurred by altering your itinerary must be
settled at the most convenient time during your stay in this traveling
country Omega Replica Watches.
If the alteration involves a reduction, we will refund you
the saving, less any costs that we have reasonably incurred before
ending tour. No refunds will be made for any unused elements of the
itinerary.
V. COMPLAINTS AND
CLAIMS
In the case of any problem or complaint,Replica Watches it is imperative
that the client informs the ATI at the earliest opportunity in
order that we have the chance to rectify the situation as quickly and
efficiently as possible. All disputes, claims and litigation regarding
the services shall first be settled by way of negotiation and mutual
understanding. In the event such negotiation and mutual understanding
would fail, the disputes, claim and litigation shall finally settled by
arbitration of the Vietnam International Arbitration Centre at the
Chamber of Commerce and Industry of the Socialist Republic of Viet Nam.
All claims must be submitted in writing within 14 (fourteen) days after
the end of the services and within 3 (three) days after the end of the
service provided if having hotel reservation only.
VI. TRAVEL
DOCUMENT
1. Travel
insurance
We strongly recommend that you take out a holiday insurance
policy. Travel insurance and medical precautions are essential. We do
not give specific advice on these matters as we are expert in neither,
and individual circumstances differ. So, please ask your nearby travel
agent, or speak to your own insurance broker for any assistance of
travel insurance.
We also advise you to tell us the name of the company and
its contact details so that we can give notification on your behalf if
you are unable to do so in the unlikely event of an accident occurring.
2. Travel Document
Passengers must possess a valid passport and are
responsible for obtaining necessary visa etc., prior to departure.
Finally check with us other necessary preparations subject to different
tour types for the whole package tour.
VII. MISCELLANEOUS
The ATI has
the authority and the right at any time it sees fit to change or modify
all or any part of these terms and conditions without prior notice.
However, should any changes occur, they will be posted on the website
immediately. In case the Terms and Conditions change after the deposit
is paid, the Terms and Conditions under which the deposit was paid shall
apply. |
